CHC52015 – Diploma of Community Services (Case Management Specialisation) (Release 3)

CRICOS Code:0100355

Course Duration:

Domestic Students - 32 weeks plus 100 hours of work placement

International Students - 52 weeks (12 weeks break and 100 hours of work placement inclusive)

*Students in NSW: UCA is a NSW Smart and Skilled provider. You may be able to apply for subsidised payment from Smart and Skilled NSW. Please visit Smart and Skilled Information to check your eligibility.

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
This course includes a work placement of 100 hours to be completed within the course duration.

Download International Student Application Form Download Domestic Student Application Form
Download Domestic Student Handbook Download International Student Handbook

Download Student Prospectus

Employment Pathway

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Community Care Manager
  • Care Team Leader
  • Community Housing Resources Worker
  • Group Facilitator Program Coordinator
  • Case Coordinator
  • Pathways from the qualification

    After Completing CHC52015 Diploma of Community Service,students may articulate into further study of the Advanced Diploma of Community Services or other Advanced Diploma level qualifications offered by any Australian RTO.

    Modes of Training and Assessment

    This qualification is delivered in an institution-based environment with face-to-face delivery (20 hours per week). The mode of training is highly practical with a combination of in class learning activity, class demonstration, class tutorials/workshop and self-paced/individual learning activities. In addition to your face to face hours, you will be required to allocate 3 to 5 hours per week (depending if you are domestic or international students) for structured self-paced activities in your own time.

    UCA draws on a range of assessment methods such as oral/written questions, case study, research, report, observation/practical skills, third party reports, workplace journal, and portfolio of evidence. Depending on the unit requirements, a combination of methods is used to ensure collection of sufficient and valid evidence.

    You will be required to complete some assessment tasks both during face to face and during work placement. As part of assessment preparation, you need to allocate approximately 5 to 7 hours per week in your own time for reading, research and other activities required.


    • Be 18 years old or over
    • Must meet one of the following:
      • Certificate IV in Ageing Support or equivalent OR
      • Any certificate IV level qualification under AQF (LLN test is required if the applicant’s qualification is not in care or community service field) OR
      • Have the required language, literacy and numeracy (LLN) skills required by the course by participating in an LLN assessment, which is benchmarked against ACSF. OR
      • Have relevant experience in personal care/community service field for more than 2 years.
    • IELTS overall 5.5 or its equivalent (TOEFL/PTE/Cambridge English are acceptable) OR complete Australian ELICOS course at upper intermediate level OR complete any AQF certificate IV course (or above) taught in English, OR pass the UCA English placement test at upper intermediate level (at least 60 points out of 100) unless your nationality is the US, UK, New Zealand, Canada or Ireland.
    • Students must have a reasonable level of physical fitness as the role involves personal care that involves physically assisting clients such as bending and manual handling.


    Duration: Domestic Students - 32 weeks plus 100 hours of work placement

    Duration: International Students - 52 weeks (12 weeks break and 100 hours of work placement inclusive)

    Please refer to the unit description on

    Total number of units = 16
    Number of Core Units: 8
    Number of Elective: 8
    *100 hours Job Placement is required for completing this course

    Please note that you are responsible to source your own work placement as part of the requirement for your course. Facility check will be undertaken to ensure the host organisation is appropriate for you prior to signing a work placement agreement. If you are unable to source one, please contact UCA team to assist you with sourcing the appropriate work placement.


    • CHCCCS007 Develop and implement service programs
    • CHCCOM003 Develop workplace communication strategies
    • CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
    • CHCDIV003 Manage and promote diversity
    • CHCLEG003 Manage legal and ethical compliance
    • CHCMGT005 Facilitate workplace debriefing and support processes
    • CHCPRP003 Reflect on and improve own professional practice
    • HLTWHS004 Manage work health and safety
    ELECTIVES (including Group A CASE MANAGEMENT specialisation)
    • CHCCCS004 Assess co-existing needs (A)
    • CHCCSM004 Coordinate complex case requirements (A)
    • CHCCSM005 Develop, facilitate and review all aspects of case management (A)
    • CHCCSM006 Provide case management supervision (A)
    • CHCCSM007 Undertake case management in a child protection framework (A)
    ELECTIVES 3 more
    • CHCAGE001Facilitate the empowerment of older people (listed – other)
    • CHCDIS008 Facilitate community participation and social inclusion (listed – other)
    • CHCPRP001 Develop and maintain networks and collaborative partnerships (listed – other)

    • Please note UCA reserves the right to change its electives. Should such changes occur, you will be notified at the point of enrolment.


    All your fees and payment schedule are listed on your Letter of Offer and Written Agreement. Course fees include enrolment fee, material fee, and other fees associated with the course. Fees are payable by cheque, money order, cash, internet or bank deposit. Other arrangements for payment could be organised based on individual needs.